Cancel my membership

You can cancel any active subscription in one click, from your account, with no fees, no questions, and no retention call. This page exists so you never wonder how. Three ways, listed by speed.

What happens when you cancel

• Effective immediately. No further charges are made. Your card is not retained on file for any pending renewal.
• No fees. There is no cancellation fee, no minimum commitment, and no penalty.
• No retention call. We will not call you back, will not run you through a save script, and will not require you to speak to anyone.
• Already shipped? If your last refill is in transit at the time of cancellation, you keep it — no return required.
• Pre-debited by mistake? If a renewal charge went through and you intended to cancel, email us within 7 days for a full refund (see Refund Policy).

Your right to cancel — in plain terms

SkinRenew Club is a continuous, no-commitment subscription. You may cancel at any time, for any reason, with no obligation. This complies with the U.S. Federal Trade Commission's “click-to-cancel” framework (cancellation must be at least as easy as signing up) and with comparable consumer protection rules in the EU, UK, Canada and Australia.

Need help cancelling?

Support hours: Monday – Friday, 9am – 6pm ET. Outside of these hours, email is the fastest channel — we monitor it daily.

Confirmation

Every cancellation generates an automated email to your account address within minutes. Keep it for your records. If you don't receive it within 24 hours, email us directly so we can investigate.